Have a question about Prestige Student Living? Read our frequently asked questions below.
If you have a question that isn’t answered please contact us or call +44 (0) 333 344 3787.
Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.
If agreed by the Property Manager, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.
If agreed, a minimum of 2 weeks’ rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of £50 to set up the deferred payment schedule which will also need to be paid before the student moves in.
Some Prestige Student Living properties include a discounted rate or special offer. If this is displayed on the website you will be eligible to receive this discount.
Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.
You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.
If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £250 release fee which we will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.
For students that rebook their room, they are able to have their deposits transferred over from one year to the next, within in Deposit Protection Service. For more information please contact the Sales Team.
This page sets out how Prestige Student Living will proceed with requests for cancellation or delay specifically relating to the COVID-19 outbreak.
The tenancy agreement is a legal contract between the tenant and Prestige Student Living. The tenancy agreement is for a fixed term and the student (and guarantor) are liable for the full term of that agreement unless and until express written release is granted.
The usual Termination of Student Tenancy Policy applies for all cancellation requests that are not EXPLICITLY related to the COVID-19 (Corona virus) outbreak.
A student can cancel a tenancy agreement for up to 14 days after the date the booking is confirmed (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit. £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.
If a student wishes to cancel outside of the Initial Cancellation Period, and the cancellation reason is explicitly related to COVID-19, then the following applies: COVID-19 Special Cancellation Policy (2020-21 Academic Year)
You may cancel outside of the Initial Cancellation Period in the following circumstances:
A tenancy cannot be terminated outside of the Initial Cancellation Period by a student who is already in the UK, or by a student who does not want to attend the university, or who does not want to come to the UK of their own choice. The student remains liable for the entire rent until a suitable replacement tenant is found and all clauses within the tenancy agreement remain applicable. If the room is re-let we will refund the deposit, less any appropriate charges and a deduction of £50 for the administration of the variation of the tenancy agreement.
Competition is open to all current ARU students that play the game and give their details at the Housing Fair on the 17th February.
If you refer a friend to a Prestige Student Living property you may receive vouchers, discount, or cashback.
If you book as a group with Prestige Student Living, you may receive a discount or vouchers.
If you currently live with us and re-book your accommodation you may receive a booking incentive, vouchers, or cashback.
If you book your accommodation with Prestige Student Living, you may receive a booking incentive.
Prestige Student Living may sometimes offer rental discounts.
If you book Fraser Studios, you may receive a free Gym and Swim membership.
Prestige Student Living reserves the right to amend or cancel this offer at any time and without notice.
A summer booking is defined as any booking starting and ending between the 1st June 2020 and 30th September 2020 (inclusive), outside of the normal academic year allocations and pricing structure operated by Homes for Students or Prestige Student Living.
Anyone booking a short stay at a Homes for Students or Prestige Student Living property during the summer period can save up to 20% on our standard pricing.
Current students (extending their stay at a Homes for Students or Prestige Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.
0-6 weeks extension - Save 10% 6+ weeks extension - Save 33%
These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.
The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content.
For new properties that are under construction, computer-generated images may be used to show what the property will look like when it is completed.
The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.
If you require more information about a property, please contact us.