26th May 2020

We completely understand the uncertainty and concern that coronavirus (COVID-19) is causing and we are doing everything we can to help any of you that may be affected during these unprecedented times.

Please be reassured that the health and wellbeing of our residents, as well as our team members, is Prestige Student Living top priority.

We are monitoring the situation very closely and are following the advice of Public Health England, the NHS and the FCO as well as monitoring updates from the Institutions. We will continue to update our procedures in line with the latest Government guidance here.

We are also working closely with owners of the properties that we manage to address tenancy and refund enquiries as set out below.

What we are doing

A high number of our residents continue to live in the properties and therefore we have introduced a specific COVID-19 business contingency plan to ensure the safe management of our residents, buildings and Prestige Student Living’ teams. This plan includes:

What you need to do – Government instructions

We have now received instruction from the Government that we need to control the virus and stay alert, in order to do this you should:

  1. Stay in your residence as much as possible.
  2. Limit contact with other people.
  3. Keep your distance if you do go out, maintaining social distancing guidelines and staying 2 metres apart where possible.
  4. Play sports or undertake exercise, for example a run, walk, or cycle, but you should do this alone or with members of your household only.
  5. Travel to and from work by car, bicycle or through walking and avoid public transport as much as possible, and you should only attend your place of work where your work cannot be done from home.

Please remember that you can spread the virus even if you don’t have symptoms. You are advised to self-isolate if you do get symptoms of the virus or anyone in your residence/household gets symptoms.

What you need to do if you are living in one of our properties

What you need to do if you are living in one of our properties and feel unwell

Travel Advice

The latest advice from the Minister of State for Universities is that ‘students remaining at university in England should now stay where they are and not attempt to travel. If they are living in student halls, or private rented accommodation, they should remain there and stay indoors while current restrictions are in force’.

Returning to collect Belongings

All residents need to make sure that they comply with any applicable regulations and statutory guidance regarding travel whilst the Government lockdown is in effect. In the UK, this means you must comply with The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 and associated guidance. If you do decide to return to the property to collect your belongings, please contact your Property Team before arriving to agree a date and time for this so we can ensure the correct social distancing measures are in place.

Stay connected

All our properties have unlimited internet usage to allow you to keep in touch with family, friends and your property team. All of the internet providers are continuing their 24/7 support structure and please continue to contact them if you are experiencing any issues. It is important to look after your mental health as well as physical health and stay connected. If you feel you need extra support, please contact your University wellbeing teams, call the charity Mind (Mental Health) on 0845 766 0163 or visit Student Minds for advice and guidance.

Tenancy agreements

The Minister of State for Universities also has issued a letter to students confirming that students will receive their third term student loans whatever the circumstances and a further update from the Government can be viewed here.

The Student Loans Company has confirmed that students will receive their scheduled or next instalment of their Maintenance Loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.

The Government has also recently issued guidance on support available for landlords and renters reflecting the current coronavirus (COVID-19) outbreak and setting out a range of Landlords obligations relating to health and safety and emergencies here.

Prestige Student Living have been engaging with all owners to assess what measures each one can agree to in order to support students who have tenancy agreements in their properties.

We have been contacting students over recent days where the building owners have made decisions about third term rental payments. If you have not received a final decision yet, please be aware that we are working closely with the remaining owners to get the decisions and you will be notified of your property’s outcome as soon as possible

This is a complex process and we are working hard with the owners to be able to get updates to every student as soon as possible, so if you have not yet been contacted with an outcome we ask that you continue to have patience.

If you have any questions regarding your tenancy with us during this difficult time, please contact us via [email protected] providing your name, student ID and the property you have your tenancy agreement with. All of these enquiries are being logged and responded to and also being used to update the owners of the property.