Student Accommodation Terms and Conditions


      • Wired Base Speed – 1Gbps speed

      • A Wireless Base Service providing up to 250Mbps*

        • * Wireless speeds are an up to speed and not limited to following dependencies on the environment of the user’s room including the number of devices connected, capability and usage of devices and avoidance of interference from outside factors.



      • These speeds are valid only the following Homes for Students Ltd brands:

        • 800 Bristol Road

        • Marketgait Apartments

        • St. Giles Stidios



    • Once booked a room and paid first instalment, (OR IN FULL) the team will allocate your room days before check in, if you need to self-isolate.

      1. Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.

      2. Only new customers who have never lived at a Prestige Student Living property are eligible.

      3. If a customer does not gain a place at their chosen University of College and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.

      4. Evidence can be a written rejection letter from the University/College/UCAS, or a screen shot of the customer’s UCAS status along with the results etc. This can be emailed to [email protected] or posted to Prestige Student Living, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.

      5. Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.


      1. Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.

      2. Only new customers who have never lived at a Prestige Student Living property are eligible.

      3. If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.

      4. Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to [email protected] or posted to Prestige Student Living, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.

      5. Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.

    • Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.

      If agreed by the Property Manager, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.

      If agreed, a minimum of 2 weeks’ rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of £50 to set up the deferred payment schedule which will also need to be paid before the student moves in.
    • Some Prestige Student Living properties include a discounted rate or special offer. If this is displayed on the website you will be eligible to receive this discount.

      1. Customers who book a room at a Prestige Student Living property when a discount promotion is running will be eligible to receive the discounted rate.

      2. Any discounts offered will be taken off your last payment of rent. However this will be displayed on the website as what the weekly rate would be with the discount taken into consideration.

      3. Prestige Student Living do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Prestige Student Living Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.

      4. Prestige Student Living do not accept responsibility for any vouchers, discounts, or incentives run by any website that is not owned and operated by Prestige Student Living Ltd and as such, are not bound to honour any incentives they may offer as part of their own marketing where it differs from that shown on our own websites.

    • Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.

      You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

      If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £250 release fee which we will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.

      Extended cancellation policy (20/21 academic year bookings):

      Some properties have an extended flexible cancellation period for 20-21 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st March 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

      1. This applies to any tenancy length for 20-21 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 21-22 academic year or summer 2021 period.

      2. You must notify us in writing (including email) no later than 23:59:59 on 31/03/2021. After this date, the standard cancellation terms apply.

      3. This promotion is in addition to our standard cancellation terms which continue unaffected.

      4. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.

      5. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.

      6. Existing customers must be up to date with payments due on their account to be eligible for this promotion.

      7. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.


      Students who make a booking at the following properties after 14/01/2021 but before 31/03/2021 can benefit from this extended cancellation policy:

      • Straits Manor


      Extended cancellation policy (21-22 academic year bookings):

      Some properties have an extended flexible cancellation period for 21-22 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

      1. This applies to any tenancy length for 21-22 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 20-21 academic year or summer 2021 period.

      2. You must notify us in writing (including email) no later than 23:59:59 on 31/05/2021. After this date, the standard cancellation terms apply.

      3. This promotion is in addition to our standard cancellation terms which continue unaffected.

      4. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.

      5. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.

      6. Existing customers must be up to date with payments due on their account to be eligible for this promotion.

      7. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.


      Students who make a booking at the following properties after 14/01/2021 but before 31/05/2021 can benefit from this extended cancellation policy:

      • 33 Parkside

      • 79 Silver Street

      • 88 Bromsgrove

      • Bowline

      • Fraser Studios

      • Guilden Village

      • Havannah House

      • Kensington House

      • Luxurio

      • New Century Place

      • St Giles Studios

      • Straits Manor

      • Straits Meadow

      • The Garage

      • The Residence

      • The Toybox

      • The Vantage

      • Viridian Studios

    • For students that rebook their room, they are able to have their deposits transferred over from one year to the next, within in Deposit Protection Service. For more information please contact the Sales Team.
    • Cashback – Cashback available from Monday 8th February until 12pm Sunday 28th February, Cashback will be after you have checked in to the accommodation and your first instalment of rent has been received by Prestige student living. You must enter the relevant code when completing your application to be eligible for this incentive.

      Deliveroo Voucher – All rebookers from Steel city (Sheffield) or Hythe Mills (Colchester) between Monday 8th February – 28th February 2021 will be eligible for the promoted Deliveroo voucher, you will receive this after checking into the accommodation and after your first rent instalment is received by prestige student living.

    • 27/01/2021

      CONTENTS

      1. The Promoter

      2. The Promotion

      3. How to Enter

      4. Eligibility

      5. Prizes

      6. Winners

      7. Claiming the Prize

      8. Data Protection and Publicity

      9. General


      1. The Promoter
      The promoter is: Homes for Students Ltd, The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT.

      2. The Promotion
      2.1. The title of the Promotion ss Grab & Grand Giveaway & £20 voucher for each booker throughout February 2021.
      2.2. Any student who books or rebooks their accommodation from 00:00 on 1st February 2021 to 23:59 on 28th Feb 2021 will automatically be entered into the Grab a Grand Giveaway.
      2.3. Bookers throughout February 2021 will also receive a £20 Love2Shop E-Voucher within 5 days of completing their booking (deposit paid and tenancy agreement electronically accepted/signed).
      2.4. Love2Shop vouchers will be issued on a first come-first-served basis and are subject to availability and budget cap. Once the cap per property is reached, this part of the Promotion will cease. The Amazon voucher draw remains unaffected.
      2.5. The competition runs across the following Homes for Students Ltd brands:
      a. Homes for Students
      b. Prestige Student Living
      c. Essential Student Living
      d. Urban Student Life
      e. The Toybox
      f. UrbaLife
      g. Future Generation
      h. Bowline
      i. Aspen Student Life
      j. Beton House

      3. How to Enter
      3.1. The Promotion will run from 00:00 on 1st Feb 2021 to 23:59 on 28th Feb 2021 (the Promotion Period).
      3.2. Students making a booking for 2021-22 academic year during February 2021 are automatically entered into the Grab a Grand Giveaway Promotion.
      3.3. A ‘booking’ is where a deposit has been paid and a tenancy agreement signed or electronically accepted online.

      4. Eligibility
      4.1. Students must have paid their deposit and electronically accepted/signed a tenancy agreement for a 2021-22 academic year booking to be eligible to win one of the five £1000 vouchers.
      4.2. The winners of the competition must have paid rent due in accordance with their tenancy agreement before their prize will be issued.
      4.3. The winner of the competition must live in a property managed by Homes for Students Ltd.
      4.4. Winners must give unconditional permission for their names and photograph images to be used in any promotion as prescribed by the Promoter.
      4.5. Students who have debt outstanding from any previous bookings are not eligible to win.

      5. Prizes
      5.1. There are 5 main prizes available in the Promotion across all Homes for Students Ltd PBSA brands stated in point 2.5.
      5.2. There are 5 prizes of a £1,000 Amazon voucher.
      5.3. There is no cash alternative for the prize.
      5.4. The prizes will be supplied by the Promoter.
      5.5. The Promoter reserves the right to substitute the prize with an alternative prize of equal or greater value if circumstances beyond the Promoter's control makes it necessary to do so.
      5.6. The prize is not negotiable or transferable.
      5.7. Winners must respond to the email/phone call notification that they are a winner within 7 days. The Promoter will use all reasonable endeavours to contact the winners. Students booking for the 2021-22 academic year during the Promotion Period will receive a £20 Love2Shop voucher, subject to availability and budget cap. Love2Shop vouchers are issued on a first come-first served basis and this part of the Promotion will cease when the budget cap is reached.
      5.8. Prize List
      a. 5 (five) £1,000 Amazon Vouchers
      i. issued to the winner after rent due in accordance with the tenancy agreement has been paid and subject to the eligibility criteria.
      b. £20 Love2Shop voucher1st come 1st serve basis/subject to availability.
      i. The voucher will be issued as an e-voucher code once the 2021-22 academic year booking has been completed (deposit paid and agreement accepted/signed).
      ii. The e-voucher code will be issued within 5 days of the booking being completed (deposit paid and agreement accepted/signed).
      iii. Each property has a budget cap; once the cap is reached no further £20 Love2Shop vouchers will be available at that property.
      iv. Other booking incentives (eg. cashback) will still apply where this is stated.
      v. Eligibility for any other applicable promotions will continue throughout the Promotion Period.
      vi. If the booking is cancelled at any point, the value of the Love2Shop voucher will be deducted from the student’s deposit.

      6. Winners
      6.1. The promoter will contact each of the 5 winners personally via email and phone and will make all reasonable endeavours to contact the winners.

      7. Claiming the Prize
      7.1. The prize may not be claimed by a third party on the winner’s behalf.
      7.2. The Promoter will make all reasonable endeavours to contact the winner. If the winner cannot be contacted, is not available, is not eligible, or has not responded to claim their prize within 7 of days of the initial contact, the Promoter reserves the right to re-draw the prize and offer the unclaimed prize to another prize draw participant.
      7.3. If the winner does not subsequently pay rent in accordance with the tenancy agreement, move in to the property, or becomes ineligible, the Promoter reserves the right to re-draw the prize and offer it to another prize draw participant.
      7.4. The Promoter does not accept any responsibility if an individual is not able to take up the prize, if the notification is not received within the allotted time limit, or for any other circumstance that prevents the winner claiming the prize.

      8. Data Protection and Publicity
      8.1. The winners’ names and accommodation name will be utilised on Homes for Students Ltd’s
      social media and other promotional channels.
      8.2. The winners’ social media handles will be used on Homes for Students Ltd’s social media
      and other promotional channels with permission from the winner.
      8.3. By claiming a £1000 Amazon voucher, the winner agrees that their data may be used in this
      way.

      9. General
      9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.
      9.2. The Promoter’s decision is final.
      9.3. Nothing in this Promotion affects or alters the terms of your Tenancy Agreement, or any clauses within it.

      1. The booking must be made between 9 am Monday 23rd November and 12 am Sunday 29th November.

      2. The student must use the relevant code.

      3. The payment will not be made until the new tenancy starts and their first instalment has been paid.

      4. The offer is available for both new-bookers and re-bookers

      5. The offer is available for January 21 tenancies and all 21/22 available tenancy lengths.

      6. If the booking is cancelled after the Black Friday event has ended, the student will not receive the same offer if rebooked at a later date.

    • If you refer a friend to a Prestige Student Living property you may receive vouchers, discount, or cashback.

      1. The refer a friend offer will only be valid on certain properties, as advertised from time to time.

      2. Students must refer a friend who books at a Prestige Student Living property.

      3. The referred friend must make Prestige Student Living aware that they have been referred by naming the referring friend in writing (email).

      4. The student will only receive the incentive when they have checked in to the property and paid at least the first instalment of rent.

      5. Not in conjunction with any other offer.

      6. Subject to availability.

    • If you book as a group with Prestige Student Living, you may receive a discount or vouchers.

      1. The 'group booking' offer will only be valid on certain properties, as advertised from time to time.

      2. Customers must book as a group at the same time at a Prestige Student Living property.

      3. The customers must make Prestige Student Living aware that they are booking as a group or book as a group through the Prestige Student Living website.

      4. The customers will only receive the vouchers when they have checked in to the property.

      5. If any members of the group cancel within the Initial Cancellation Period, or fail to move in, the group offer will not apply.

      6. Not in conjunction with any other offer.

      7. Subject to availability

    • If you currently live with us and re-book your accommodation you may receive a booking incentive, vouchers, or cashback.

      1. The booking incentive will only be issued after the Initial Cancellation Period has passed.

      2. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid

      3. Not in conjunction with any other offer.

      4. Subject to availability.

    • T&C’s apply:

      1. Booking must be offered and accepted within the specified dates

      2. One booker will receive both tickets, not everyone that books will receive tickets.

      3. If you cancel your booking with us after winning the tickets, the value of the tickets will be taken from your deposit.

    • If you book your accommodation with Prestige Student Living, you may receive a booking incentive.

      1. Incentives will be distributed to students after they have checked in at the start of their contract period.

      2. Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid.

      3. Not in conjunction with any other offer.

      4. Subject to availability.

      5. All booking incentives are only applicable to ‘full year’ bookings longer than 40 weeks.

      6. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.

    • Prestige Student Living may sometimes offer rental discounts.

      1. The saving advertised will always be the highest amount you can save.

      2. The rental discount will always be discounted on your last rent installment.

    • If you book Fraser Studios, you may receive a free Gym and Swim membership.

      1. The membership is an off peak Gym and swim membership which includes all the classes.

      2. The membership is valid form the first date of your tenancy and is set up by visiting the gym any day on or after 02/09/2018 and signing up.

      3. Students can upgrade to a peak membership for a one off fee paid directly to Aberdeen Spots Village of £60.00.

    • Prestige Student Living reserves the right to amend or cancel this offer at any time and without notice.

      1. Membership will only be started after deposit is paid, tenancy agreement and guarantor documents are complete and received in full and the Initial Cancellation Period has passed.

      2. Cost of membership (£200) will be deducted from the deposit in the event of no show or failure to make at least first instalment payment.

      3. To receive this offer, you agree for personal information to be passed to Fitness First for the purposes of processing your membership.

    • Students must pay deposit and accept room offer during the month of January 2021 to be eligible for prize draw, Prize draw will be completed on Friday 1st February. Prizes will be delivered to student after arrival/check in and first rent installment has been paid

      1. If a prize is available, no alternative prize, or cash alternative will be aviailable unless specified in writing.

      2. Entries must be made by a current resident in a Prestige Student Living property unless specified as open to any other entrants.

      3. The competition will open and close on specified dates.

      4. If a hashtag is required, no entries will be accepted that do not use the correct hashtag.

      5. In accepting any prize, the winner consents to Prestige Student Living including them in publicity on social media and the Prestige Student Living website.

      6. The winner must contact Prestige Student Living in order to claim their prize.

    • Competition is open to all current ARU students that play the game and give their details at the Housing Fair on the 17th February.

      1. Winner will be chosen at random by a member of the Brunswick House staff and announced Friday 21st February on the Brunswick House Instagram @Brunswickhousecambridge .

      2. Winner must be a studying students at ARU

      3. The prize cannot be redeemed for cash

      4. The prize is in conjunction with the rules and regulations of PureGym membership

      5. Valid for 3 months only

      6. Prize cannot be given away, only the named can open the membership

      7. Any activity that takes place during the time of the membership that may cause harm or injury to the participant is no responsibility of HFS

      8. By entering the competition you agree HFS can use your details to contact you about future promotional offers

    • Summer Just Got Better Terms and Conditions
    • #TreatYourself Terms and Conditions

      1. Offers are subject to availability and subject to budget caps. At peak periods, offers are subject to change or removal without prior notice.

      2. Promotions and incentives are only valid if the claiming student fulfils the requirements of the booking including moving in to the property and paying at least the first instalment of rent.

      3. Offers start and finish on specified dates – bookings outside of these dates are not eligible.

      4. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.

    • The tenancy agreement is a legal contract between the tenant and Prestige Student Living. The tenancy agreement is for a fixed term and the student (and guarantor) are liable for the full term of that agreement unless and until express written release is granted.

      The usual Termination of Student Tenancy Policy applies for all cancellation requests that are not EXPLICITLY related to the COVID-19 (Corona virus) outbreak.
    • A student can cancel a tenancy agreement for up to 14 days after the date the booking is confirmed (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit. £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.
    • If a student wishes to cancel outside of the Initial Cancellation Period, and the cancellation reason is explicitly related to COVID-19, then the following applies: COVID-19 Special Cancellation Policy (2020-21 Academic Year)
    • You may cancel outside of the Initial Cancellation Period in the following circumstances:

      • 20-21 Course which is reliant on IELTS/Pre-sessional course
        If the student is a prospective first year Undergraduate or Postgraduate student and the offer of a place at the University or Higher Education Institute in the UK is subject to completing and passing an IELTS (or equivalent) in the UK or in the student’s country of origin, and this is unable to be completed because the IELTS (or equivalent) is withdrawn entirely, the student may be eligible to be released from the 20-21 tenancy agreement.

        The student must provide written evidence that the course is no longer taking place at all within 3 days of being notified by the education institute and we will release the student from the 20-21 contract without penalty and refund the deposit paid.

      • Travel Ban
        If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible to be released from this agreement subject to evidence being provided of a formal travel ban being in force.

        There must be a specific government ban in place at the start date of the student’s course that prevents the student coming to the UK, or entering the UK in time to start their course, and there must be no realistic prospect of a delayed course start date.

      • 20-21 Flexible Start
        *SOME PROPERTIES ARE EXCLUDED FROM THE 2020-21 FLEXIBLE START POLICY, THIS IS ONLY APPLICABLE AT PROPERTIES AS DISPLAYED

        If the course start date in the UK is formally delayed by the University or Higher Education Institute, the student may be eligible for a reduction in the 20-21 tenancy length, and start the tenancy later.

      • The student must provide written evidence that the course start date has been delayed within 3 days of being notified by the education institute, or this must be publicly available and formally announced by the University, the contract may be adjusted accordingly.

      • If a tenancy agreement is adjusted, the reduction in tenancy length will be by a maximum of the length of the formal delay to teaching unless specifically stated otherwise. Some properties may have a maximum length of delay.

    • A tenancy cannot be terminated outside of the Initial Cancellation Period by a student who is already in the UK, or by a student who does not want to attend the university, or who does not want to come to the UK of their own choice. The student remains liable for the entire rent until a suitable replacement tenant is found and all clauses within the tenancy agreement remain applicable. If the room is re-let we will refund the deposit, less any appropriate charges and a deduction of £50 for the administration of the variation of the tenancy agreement.
    • The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content.

      For new properties that are under construction, computer-generated images may be used to show what the property will look like when it is completed.

      The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

      If you require more information about a property, please contact us.