Booking Terms and Conditions

No Place No Pay

1. Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.
2. Only new customers who have never lived at a Prestige Student Living property are eligible.
3. If a customer does not gain a place at their chosen University of College and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 2 working days after their exam results day.
4. Evidence can be a written rejection letter from the University/College/UCAS, or a screen shot of the customer’s UCAS status along with the results etc. This can be emailed to [email protected] or posted to Prestige Student Living, 1 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
5. Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.

No Visa No Pay

1. Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.
2. Only new customers who have never lived at a Prestige Student Living property are eligible.
3. If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.
4. Evidence can be a copy of the letter from the Home Office or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to [email protected] or posted to Prestige Student Living, 1 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
5. Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.

Discounted Room Prices

Some Prestige Student Living properties include a discounted rate or special offer. If this is displayed on the website you will be eligible to receive this discount.

1. Customers who book a room at a Prestige Student Living property when a discount promotion is running will be eligible to receive the discounted rate.
2. Any discounts offered will be taken off your last payment of rent. However this will be displayed on the website as what the weekly rate would be with the discount taken into consideration.
3. Prestige Student Living do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Prestige Student Living Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.

Cancellation Policy

Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.

You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period) providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

If you cancel your booking after the 14 day Initial Cancellation Period, you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £250 release fee which we will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.

Rebooking Policy

For students that rebook their room, they are able to have their deposits transferred over from one year to the next, within in Deposit Protection Service. For more information please contact the Sales Team.

Competitions Terms and Conditions

Halloween Selfie Competition

1. 1 x £500 Amazon voucher is available to be won. No cash alternative will be given. The prize must be claimed within eight weeks of the winner being announced.
2. The entry must be made by a full time student.
3. The competition will open on 28th October 2016.
4. Students may enter the competition by uploading their photo onto Prestige Student Living entry form, or by using the Hashtag #HFSHalloween.
5. The photo with the most votes will be announced on Wednesday 2nd November 2016, subject to these Terms and Conditions.
6. In accepting the prize, the winner gives permission for Prestige Student Living to include them in publicity on social media and the Prestige Student Living website.
7. The winner will be notified via private message on Wednesday 2nd November 2016.
8. The prize will be sent via recorded delivery post to the home address on our booking system within 7 days of the winner being notified.

Durham Quiz

1. To be enter the prize draw you must answer the quiz question correctly, then you will be automatically entered.
2. Each individual prize is a set of 4 adult tickets to the 2018 Durham Regatta. Winners will be randomly selected and will each receive a set of 4 tickets.
3. The competition will open on 18th May 2018 and will close on 31st of May, entries after the 31st May will not be included in the prize draw.
4. The winner will be announced on 1st June 2018 and will be informed by DM.
5. In accepting the prize, the winner gives permission for Prestige Student Living to include them in publicity on social media and the Prestige Student Living website.
6. Tickets should be collected from Duresme Court at a date/time agreed with the winner.

Promotion Terms and Conditions

Refer a Friend

If you refer a friend to a Prestige Student Living property you may receive vouchers, discount, or cashback.

1. The refer a friend offer will only be valid on certain properties, as advertised from time to time.
2. Customers must refer a friend to book at a Prestige Student Living property.
3. The 'friend' must make Prestige Student Living aware that they have been referred by naming the referring friend in writing (email).
4. The customer will only receive the vouchers when they have checked in to the property and paid at least the first instalment of rent.
5. Not to be used in conjunction with any other offer.
6. Subject to availability.

Group Booking

If you book as a group with Prestige Student Living, you may receive a discount or vouchers.

1. The 'group booking' offer will only be valid on certain properties, as advertised from time to time.
2. Customers must book as a group at a Prestige Student Living property.
3. The customers must make Prestige Student Living aware that they are booking as a group or book as a group through the Prestige Student Living website.
4. The customers will only receive the vouchers when they have checked in to the property.
5. Not to be used in conjunction with any other offer.
6. Vouchers must be collected from reception by 30th December. If not collected, vouchers will be void.

Re-booker Vouchers

If you re-book your accommodation with Prestige Student Living for the 2017-18 academic year, you may receive vouchers.

1. Vouchers will only be issued after the 14 day Initial Cancellation Period has passed.
2. Booking must be accepted by the student by midnight on Monday 5th December 2016 for the voucher to be received before Christmas.
3. The voucher cannot be guaranteed to be received before Christmas for bookings accepted by the student after Monday 5th December 2016.
4. Should the student withdraw from their contract at any point during the contract term, the value of the voucher will be added to their account and is repayable by the student.
5. Not to be used in conjunction with any other offer.
6. Vouchers must be collected from reception by 30th December. If not collected, vouchers will be void.

Book Before Christmas Vouchers (New Customers)

If you book your room with Prestige Student Living before Christmas 2016, you may receive vouchers.

1. The student must be a new customer to Prestige Student Living.
2. Vouchers will be distributed to students after they have checked in in September 2017.
3. Should the student withdraw from their contract at any point during the contract term, the value of the voucher will be added to their account and is repayable by the student.
4. Not to be used in conjunction with any other offer.
5. Vouchers must be collected from reception by 30th December. If not collected, vouchers will be void.

Vouchers, Pre-paid Credit Cards and Cashback

If you book your accommodation with Prestige Student Living, you may receive vouchers.

1. Vouchers will be distributed to students after they have checked in in September 2017.
2. Should the student withdraw from their contract at any point during the contract term, the value of the voucher will be added to their account and is repayable by the student.
3. Not to be used in conjunction with any other offer.
4. Vouchers/pre-paid credit cards are only applicable to full academic year tenancies (minimum 40 weeks).
5. Vouchers/pre-paid credit cards must be collected from reception by 30th December. If not collected, vouchers will be void.

Rental Discounts

Prestige Student Living may sometimes offer rental discounts.

1. The saving advertised will always be the highest amount you can save.
2. The rental discount will always be discounted on your last rent installment.

Gym and Swim Membership

If you book Fraser Studios, you may receive a free Gym and Swim membership.

1. The membership is an off peak Gym and swim membership which includes all the classes.
2. The membership is valid form the first date of your tenancy and is set up by visiting the gym any day on or after 02/09/2018 and signing up.
3. Students can upgrade to a peak membership for a one off fee paid directly to Aberdeen Spots Village of £60.00.

Website Terms and Conditions

Photography and Images

The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content.

For new properties that are under construction, computer-generated images may be used to show what the property will look like when it is completed.

The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

If you require more information about a property, please contact us.