Student Accommodation Terms and Conditions

    • Homes for Students will award a Cashback payment equivalent to 4 weeks’ rent, as per your Tenancy Agreement, as agreed with your Landlord, following your ‘rebooking’ at Urban Hub after the cancellation of your booking earlier in September.
    • Renting a Studio room at The Glassworks? Your partner or friend can live with you at no extra charge, as long as they hold a student status. For example, if a contract states £145 per week you are both included in the contract for that price in total, instead of paying £145 each.

      You must provide Prestige Student Living and The Glassworks with your partner’s details prior to arrival to be included in the contract.

      Free dual-occupancy is available to Studios only. We will require a proof of identification, student status and will require the partner to sign an occupancy form.
    • The usual £50 additional charge for additional tenant is waived for this promotion. Each tenant will evenly split the tenancy instalments and fees, and each must first complete an individual tenancy for the full rate. Once accepted, the weekly rate will be amended to reflect 50% off. Applies to premium studios in Guilden Village, and all room types in The Loft Works – Steel City. Limited time offer only. Maximum 2 tenants per studio.

    • Cover4Insurance


      Keeping you and your possessions secured 

      We’ve teamed up with Cover4Insurance, to provide you with comprehensive insurance protection for possessions inside your room with us. 

      By partnering with Cover4Insurance, we’ve arranged contents insurance for all the students staying with us at no extra cost. 

      It’s important that you check your cover to ensure you understand what is and isn’t covered. 

      What is covered?  

      Basic cover insures your personal possessions on a new for old basis against theft (whether or not someone physically breaks into your room/flat), fire, burst pipes, storm, vandalism, flood, explosion and lighting. 

      This insurance will provide a range of cover for your possessions within your accommodation such as cover for your laptop, electrical goods, clothes, sports equipment and frozen food. 

      In the event of a claim, items will be replaced as new, regardless of age or condition (except clothing, linen and rented household goods where a deduction is made for wear and tear). 

      For more details, please consult your policy.  

      Can I extend my policy to cover other items? 

      Yes, you may find that you need more cover than is arranged already by us. 

      For example, you may wish to add Mobile Phone Insurance (as Mobiles are excluded from the basic cover). See the website for more details.  

      Where are you insured? 

      You are covered within your accommodation, or any place of residence at which you are temporarily residing and in direct transit to and from your home address at the beginning and end of each term. 

      How to claim 

      For advice on how to make a claim and to download a claim form please visit the Cover4Insurance website.  

      ONLINE: www.cover4insurance.com   

      PHONE: 0161 772 3390 (Calls will be charged at a maximum of 5p per minute from BT lines. Calls from non-BT lines may vary.) 

      EMAIL: [email protected]  

      Available at the below properties only:

      800 Bristol Road, Brunswick House, Charles Morton Court, Claremont House, Crown House, Cumberland Place, Gateway Apts, Grosvenor House, Hannah Court, Havannah House, Hythe Mills, Luxurio, Marketgait Apartments, Mayfield Residences, McDonald Road, Miura, Saltwater Place, St Giles Studios, Steel City, Straits Garden, Straits Village, Symons House, Ten Traffic Street, The Priory, The Tramshed, The Vantage, Urban Hub.
    • £1 Deposit T’s&C’s

      The Garage – First 10 bookings only.
      Brunswick House – First 10 bookings only.
    • If Royal Holloway University or Higher education institute is closed at the start of your tenancy at The Garage (11/09/2021), and you are unable to attend your course on campus in September 2021, you will be eligible for a reduction in the 21-22 tenancy length and can start your tenancy at The Garage later.

      You must provide written evidence that the university is closed, and your course start date has been delayed within 3 days of being notified by the education institute, or this must be publicly available and formally announced by the university, the contract will then be adjusted accordingly.
    • Flexible start dates 21/22:

      Course delays.

      If the course start date in the UK is formally delayed by the University or Higher Education Institute, the student may be eligible for a reduction in the 21-22 tenancy length, and start the tenancy later. The student must provide written evidence that the course start date has been delayed within 3 days of being notified by the education institute, or this must be publicly available and formally announced by the University, the contract may be adjusted accordingly.

      Travel Ban
      If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible for a reduction in the 21-22 tenancy length, and the start date. subject to evidence being provided of a formal travel ban in force.

      There must be a specific government ban in place at the start date of the student’s course that prevents the student coming to the UK, or entering the UK in time to start their course, and there must be no realistic prospect of a delayed course start date.
    • Once booked a room and paid first instalment, (OR IN FULL) the team will allocate your room days before check in, if you need to self-isolate.

      1. Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.

      2. Only new customers who have never lived at a Prestige Student Living property are eligible.

      3. If a customer does not gain a place at their chosen University of College and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.

      4. Evidence can be a written rejection letter from the University/College/UCAS, or a screen shot of the customer’s UCAS status along with the results etc. This can be emailed to [email protected] or posted to Prestige Student Living, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.

      5. Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.


      1. Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.

      2. Only new customers who have never lived at a Prestige Student Living property are eligible.

      3. If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.

      4. Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to [email protected] or posted to Prestige Student Living, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.

      5. Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.

    • Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.

      If agreed by the Property Manager, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.

      If agreed, a minimum of 2 weeks’ rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of £50 to set up the deferred payment schedule which will also need to be paid before the student moves in.
    • For students that rebook their room, they are able to have their deposits transferred over from one year to the next, within in Deposit Protection Service. For more information please contact the Sales Team.

    • Luxurio


      Regular cleaning of all shared kitchen areas of Townhouse Room, Classic Ensuite, Premium Ensuite and 3 Bed Duplex Apartment rooms only.

      The Vantage


      Regular cleaning of all shared kitchen areas of Premium Ensuite, Standard Ensuite, Classic Ensuite, Classic Ensuite Plus and Deluxe Ensuite rooms only.

      • Wired Base Speed – 1Gbps speed

      • A Wireless Base Service providing up to 250Mbps*

        • * Wireless speeds are an up to speed and not limited to following dependencies on the environment of the user’s room including the number of devices connected, capability and usage of devices and avoidance of interference from outside factors.



      • These speeds are valid only the following Homes for Students Ltd brands:

        • 800 Bristol Road

        • Marketgait Apartments

        • St. Giles Stidios



    • Guilden Village Stoke Park will be running a competition at ‘Walk-in Wednesday’ for anybody booking during the event, to win:

      1st Prize – Apple Watch Series 7 GPS 41mm (£369 on Very – colour subject to availability)
      2nd Prize – Apple HomePod Mini Speaker – (£89 on Very – colour subject to availability)

      Draw to take place 11th March (once cooling off period has expired). Only complete bookings will be eligible.  Winner will be notified by email and will need to contact site to arrange logistics of receiving prizes. Draw will only take place with a minimum of 5 bookings during the event. Re-bookers are eligible to enter.
    • Summer Campaign - 21/22- Feeling-The-FOMO-T&Cs 

    • #WINYOURBESTLIFEBUTBIGGERBETTER

    • Students must pay deposit and accept room offer between Friday 26th March and midnight on the 8thApril to be eligible for prize draw, Prize draw will be completed on Friday 9th April, Prizes will be delivered to student after arrival/check in and first rent instalment has been paid. If the winner cancels their booking, they will not be eligible for the prize and a new winner will be announced.

      1. If a prize is available, no alternative prize, or cash alternative will be aviailable unless specified in writing.

      2. Entries must be made by a current resident in a Prestige Student Living property unless specified as open to any other entrants.

      3. The competition will open and close on specified dates.

      4. If a hashtag is required, no entries will be accepted that do not use the correct hashtag.

      5. In accepting any prize, the winner consents to Prestige Student Living including them in publicity on social media and the Prestige Student Living website.

      6. The winner must contact Prestige Student Living in order to claim their prize.

    • Competition is open to all current ARU students that play the game and give their details at the Housing Fair on the 17th February.

      1. Winner will be chosen at random by a member of the Brunswick House staff and announced Friday 21st February on the Brunswick House Instagram @Brunswickhousecambridge .

      2. Winner must be a studying students at ARU

      3. The prize cannot be redeemed for cash

      4. The prize is in conjunction with the rules and regulations of PureGym membership

      5. Valid for 3 months only

      6. Prize cannot be given away, only the named can open the membership

      7. Any activity that takes place during the time of the membership that may cause harm or injury to the participant is no responsibility of HFS

      8. By entering the competition you agree HFS can use your details to contact you about future promotional offers

    • Summer Just Got Better Terms and Conditions
    • #TreatYourself Terms and Conditions

      1. Offers are subject to availability and subject to budget caps. At peak periods, offers are subject to change or removal without prior notice.

      2. Promotions and incentives are only valid if the claiming student fulfils the requirements of the booking including moving in to the property and paying at least the first instalment of rent.

      3. Offers start and finish on specified dates – bookings outside of these dates are not eligible.

      4. The student must claim their booking incentive by 15th December in the academic year the incentive applies to. If the incentive has not been received by then, the student must highlight this in writing to the Property Manager. Incentives not received without notification to the Property Manager become invalid.

    • Some properties have an extended flexible cancellation period for 22-23 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2022 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

      This applies to any tenancy length for 22-23 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 21-22 academic year or summer 2022 period.

      You must notify us in writing (including email) no later than 23:59:59 on 31/05/2022. After this date, the standard cancellation terms apply.

      This promotion is in addition to our standard cancellation terms which continue unaffected.

      This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.

      Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.

      Existing customers must be up to date with payments due on their account to be eligible for this promotion.

      We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.

      Students who have a confirmed booking are not permitted to cancel and replace other students with a confirmed booking under the standard cancellation terms.

      Students who make a booking at the following properties after 14/01/2022 but before 31/03/2022 can benefit from this extended cancellation policy:

      • 800 Bristol Road

      • Straits Manor


      Students who make a booking at the following properties after 14/01/2022 but before 31/05/2022 can benefit from this extended cancellation policy:

      • Kensington House

      • New Century Place

      • Straits Meadow

      • Hill View Place

      • 79 Silver Street

      • 33 Parkside

      • The Residence

    • Some properties have an extended flexible cancellation period for 21-22 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

      1. This applies to any tenancy length for 21-22 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 20-21 academic year or summer 2021 period.

      2. You must notify us in writing (including email) no later than 23:59:59 on 31/05/2021. After this date, the standard cancellation terms apply.

      3. This promotion is in addition to our standard cancellation terms which continue unaffected.

      4. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.

      5. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.

      6. Existing customers must be up to date with payments due on their account to be eligible for this promotion.

      7. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.

      8. Students who have a confirmed booking are not permitted to cancel and replace other students with a confirmed booking under the standard cancellation terms.


      Students who make a booking at the following properties after 14/01/2021 but before 31/05/2021 can benefit from this extended cancellation policy:

      • 79 Silver Street

      • The Residence

      • 33 Parkside

      • Apollo House

    • Students that have booked to stay at Bowline between 5th February 2021 and midnight 4th March are permitted to cancel their booking up until midnight on the 30th April 2021. Students that have booked to stay at Bowline from the 5th March 2021 until 16th May 2021 are eligible to cancel their booking by midnight on the 31st May 2021.

      From the 17th May 2021 the standard 2 week cooling off period will apply to all bookings. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.
    • Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.

      You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

      If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £250 release fee which we will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.

      Students who made bookings at the following properties on 30/04/2021 will only benefit from the former cancellation period with a cooling off period ending 31/06/2021:

      • Luxurio

      • Guilden Village, Stoke Park


      1. The tenant must have a valid tenancy agreement of thirty (30) weeks or more (unless stated otherwise) and have paid the rent due under the tenancy agreement, without any outstanding rent or other sums due to us or the landlord to be eligible to receive any incentive or promotion.

      2. Withdrawal from the tenancy agreement at any point invalidates all promotions and/or offers and any promotional credit paid, or value of goods given, may be recovered either through cash repayment or from the tenant’s deposit.

      3. For a promotion, offer or other incentive to be valid, the tenant must have complied with all obligations set out in the tenancy agreement or otherwise.

      4. In order for a promotion, offer or other incentive to be claimed, the relevant, valid, and correct promotional code must be entered by the tenant at the time of booking by either entering the code online or submitting the code to an authorised Homes for Students (“HFS”), Prestige Student Living (“PSL”), Essential Student Living (“ESL”), Urban Student Life (“USL”) and/or UKStudenthouses.com (“UKSH”) employee, who is taking the booking. HFS, PSL, ESL, USL and UKSH, as well as any other trading name or brand of HFS shall hereby be collectively referred to as HFS. A code submitted after the time of booking will not be valid. HFS accepts no responsibility for codes not received by us.

      5. If a promotion, offer or other incentive has been claimed and includes the payment of cashback or some other form of financial payment, it is the tenant’s responsibility to ensure the correct payment information is provided to HFS in order for HFS to complete the promotion, offer or other incentive and HFS has no liability for non-payment or non-delivery of any incentive, promotion and/or offer due to incorrect details being provided by the tenant. Any such payments sent to the incorrect bank account will not be recoverable and/or will be subject to a recovery fee.

      6. HFS will use reasonable endeavours to reach the tenant to request information to allow it to make payment, fulfil the promotion or offer, or apply the discount. If such information is not received, HFS reserves the right to issue an alternative, or withdraw the incentive, promotion and/or offer at its absolute discretion.

      7. Promotions, offers, or other incentives are non-transferable.

      8. Goods and vouchers issued by HFS have no value, are non-transferable and cannot be exchanged for cash or anything else.

      9. The time between correctly accepting any promotion, offer or other incentive and it being credited to your account and/or delivered may vary. HFS shall not be liable for any delays in this regard or for any consequences of any delays, which may occur.

      10. Promotions, offers and/or incentives cannot be used in conjunction with any other promotion, offer and/or other incentive. Attempting to use multiple promotions, offers and/or incentives can result in all promotions, offers and/or incentives being withdrawn.

      11. All promotions, offers and/or incentives are subject to availability and HFS has total discretion as to whether to honour a promotion, offer and/or incentive or not.

      12. HFS reserves the right to amend the Terms, the parameters of any promotion, offer and/or incentive or to discontinue any and all promotions, offers and/or incentives at any time, without notice.

      13. Claiming any promotion, offer and/or incentive implies acceptance of the Terms.

      14. Certain promotions, offers and/or incentives are unavailable at certain properties.

      15. HFS has sole discretion to withhold the payment and/or delivery of any promotion, offer and/or incentive if the Terms have not been complied with, or for any other reason.

    • A summer booking is defined as any booking starting and ending between the 1st June 2021 and 30th September 2021 (inclusive), outside of the normal academic year allocations and pricing structure operated by Homes for Students or Prestige Student Living.

      Anyone booking a short stay at a Homes for Students or Prestige Student Living property during the summer period can save up to 20% on our standard pricing.

      • 0-4 week stay - Standard Summer Pricing

      • 4-6 week stay - Save 10%

      • 6 weeks+ - Save 20%


      Current students (extending their stay at a Homes for Students or Prestige Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.

      0-6 weeks extension - Save 10% 6+ weeks extension - Save 33%

      These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.
    • A summer booking is defined as any booking starting and ending between the 1st June 2020 and 30th September 2020 (inclusive), outside of the normal academic year allocations and pricing structure operated by Homes for Students or Prestige Student Living.

      Anyone booking a short stay at a Homes for Students or Prestige Student Living property during the summer period can save up to 20% on our standard pricing.

      • 0-4 week stay - Standard Summer Pricing

      • 4-6 week stay - Save 10%

      • 6 weeks+ - Save 20%


      Current students (extending their stay at a Homes for Students or Prestige Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.

      0-6 weeks extension - Save 10% 6+ weeks extension - Save 33%

      These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.
    • The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content.

      For new properties that are under construction, computer-generated images may be used to show what the property will look like when it is completed.

      The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

      If you require more information about a property, please contact us.